Warranty Policy

Warranty Policy:

At Dimplery, we offer a comprehensive warranty for our demi-fine jewelry pieces, ensuring your satisfaction with our products. Please review our warranty policy below:

Claim Process:

1. Capture Photo: Take a clear photo of the tarnished item.
2. Email Claim: Send an email to help@dimplery.in including your order number, photo evidence of the tarnished item, and details of your claim.
3. Self-Ship: The self-ship address will be provided upon request. Please contact us at help@dimplery.in for further instructions.
4. Store Credit: Upon receiving the product, you'll receive store credit based on the credit terms provided below. This credit will be valid for 6 months from the date of issue.

Credit Terms:

• 0-3 months: 50% of invoice value
• 3-6 months: 25% of invoice value

Exclusions from Warranty:

• Damage or breakage due to normal wear and tear.
• Third-party resizing or alterations.
• Damage to zirconia crystals due to mishandling.
• Loss of crystals or stones on the jewelry.
• Not applicable to luxury handcrafted sets.

Jewelry Care Tips:

Dimplery jewelry is crafted for daily use. Enjoy it without restrictions, every day, the way you want to!

Breakage Warranty:

• Dimplery offers a customer-friendly breakage warranty.
• In case of breakage during usage within the warranty period, claim 15% of the product value as Dimplery cash.
• Cash is redeemable within 6 months, online or offline.

Please feel free to reach out to us at help@dimplery.in for any further inquiries or assistance.