Warranty Policy

Dimplery Warranty Policy

1-Year Warranty

(Applicable for orders placed from 15 May 2026 onwards)

At Dimplery, we stand by the quality of our premium stainless steel jewellery. Our 1-Year Color Warranty covers eligible tarnishing and colour fading under normal usage conditions, subject to product inspection and approval.

What’s Covered?

  • Progressive tarnishing or colour fading occurring under normal usage conditions

  • Eligible manufacturing-related defects, subject to inspection

  • Colour/tarnish warranty valid for 1 year from the date of purchase

What’s Not Covered?

  • Physical breakage, bending, scratches, dents, impact or accidental damage

  • Localised colour loss, fading or discolouration caused by scratches, rubbing, friction, abrasion or contact with other surfaces

  • Damage caused by perfumes, chemicals, cosmetics, cleaning products, moisture or improper handling

  • Lost stones, zirconia, charms, embellishments or other detachable components

  • Third-party modifications, alterations or repairs

  • Normal wear and tear resulting from extended or regular use

Important: A colour change or fading appearing only on a specific area of the jewellery does not automatically qualify as a warranty issue. If inspection determines that the localised colour loss is caused by scratches, rubbing, friction, abrasion or physical wear, it will not be covered under the colour warranty.

Breakage Support

For breakage-related issues reported within 3 months of purchase:

  • Eligible for 25% store credit of the invoice value

  • Product must be returned to Dimplery for inspection

  • Return shipping is to be arranged by the customer

  • Pickup support may be available at additional charges in select locations

Warranty Credit Policy

Colour / Tarnish Warranty

  • 0–6 Months → 80% store credit

  • 6–12 Months → 40% store credit

Breakage Support

  • 0–3 Months → 25% store credit

All warranty credits are calculated based on the applicable invoice value and are subject to inspection and approval.

Easy Claim Process

  1. Take clear photos/videos of the product showing the issue.

  2. Email help@dimplery.in with:

    • Order number

    • Clear product photos/videos

    • Brief explanation of the issue

Our team will review the request within 2–3 business days.

If the claim is approved:

  • Return instructions will be shared.

  • The product must be returned for inspection where required.

  • Applicable store credit will be issued after inspection and approval.

  • Store credit will remain valid for 1 year from the date of issue.

Important Notes

  • All warranty claims are subject to product inspection and approval.

  • The nature and cause of the reported issue will be assessed before determining whether it qualifies under the warranty.

  • Colour fading caused by scratches, friction, rubbing, abrasion or physical wear is not considered a colour warranty issue.

  • Warranty coverage does not guarantee replacement or refund. Where a claim is approved, the applicable store credit will be issued according to the warranty credit policy.

  • Dimplery reserves the right to approve or reject warranty claims based on product inspection and the applicable warranty terms.

Previous 6-Month Warranty

(Applicable for orders placed before 15 May 2026)

Warranty Credit Policy

  • 0–3 Months → 80% store credit

  • 3–6 Months → 40% store credit

Breakage Support

  • 0–3 Months → 25% store credit

Notes

  • Covers tarnishing and colour fading only

  • Manufacturing-related issues only

  • Localised colour loss caused by scratches, rubbing, friction, abrasion or physical wear is not covered.

  • Customer must arrange return shipping for warranty claims

  • Pickup support may be available at additional charges

  • Unboxing video is mandatory for missing or damaged item claims

For any assistance, contact: help@dimplery.in