Cross Big Elite Necklace

Return Policy:

At Dimplery, we want you to be completely satisfied with your purchase. Please review our return policy below:

• Notification: You must initiate a return within 3 days from the date of delivery.
• Initiating a Return: Returns can be initiated using your login email ID and OTP through our website.
• Shipping Charges: For returns, a shipping charge of Rs. 70 will be deducted from the refund to the original source.
• Reverse Shipping Charge: No reverse shipping charge for store credit. We will arrange the reverse pickup for returned products.
• Product Condition: Returned products must be unused and returned in their original packaging. If returning all products, including complimentary ones, they must be returned.
• Exclusions: Products bought at a discount of 20% or more are not eligible for return.
• Refund Processing Time: Refunds will take 4 to 5 working days to reflect. For store credit, a special coupon will be created and shared, valid for a year.

Damaged or Wrongly Sent Product Return Policy:

At Dimplery, we take pride in the quality of our products. If you receive a damaged or wrongly sent product, please follow our policy below:

• Notification: Inform us within 24 hours of receiving the product.
• Contact Information: Email us at help@dimplery.in with your order number, a brief description of the issue, and a video showing the damage or wrong product.
• Unboxing Video: Provide an unboxing video with no edits, showcasing the opening of the package until the defect is clearly visible.
• Assessment and Resolution: Our team will assess the issue and provide a resolution within 5-7 business days.
• Return Process: If a return or exchange is approved, we will provide you with a shipping label to send back the product.
• Courier Service: Return the product through a trusted courier service of your choice, or we can arrange a pickup with our courier partner, if available in your locality.
• Product Inspection: Once we receive the product, we will inspect it to ensure it is in its original, unused condition.
• Refund or Exchange: Eligible products will be refunded to your original payment method or exchanged for the correct product.
• Refund/Replacement Exceptions: Refund or replacement is not accepted under certain circumstances including minor differences in details, slight irregularities, or shade variations due to lighting or screen settings.

Shipping Policy:

• Free Shipping: We offer free shipping on all prepaid orders.
• Processing Time: Your package will be shipped out within 2 working days.
• Tracking Information: You will receive an email with a tracking ID as soon as we have shipped your package.
• Premium Delivery Services: All orders are shipped using premium courier services to ensure fast and reliable delivery.
• Express Delivery: Express shipping is available in select locations.
• Customer Support: Need help? Contact us through social media, chat box, or email at help@dimplery.in or call us at 7550055143. We’re happy to assist you!
• Shipping Availability: Currently, we provide shipping only within India. International shipping is not available.

Dimplery 6-Month Warranty Policy

At Dimplery, we stand by the quality of our demi-fine jewelry. We offer a 6-month warranty that covers tarnishing and color fading to ensure your jewelry stays as stunning as the day you received it.

What’s Covered?

• Tarnishing or discoloration of jewelry within 6 months of purchase.

What’s Not Covered?

• Breakage, scratches, or damage due to wear and tear.
• Loss or damage of stones, zirconia, or embellishments.
• Third-party alterations or resizing.
• Exposure to chemicals, perfumes, or excessive moisture.

Easy Claim Process

1. Capture a Photo: Take clear pictures of the tarnished or damaged jewelry.
2. Submit Your Claim: Email help@dimplery.in with:
   • Your order number
   • Photos of the jewelry
   • A short description of the issue
3. Approval & Return Instructions: Our team will review your claim within 2-3 business days. If approved, we’ll share the return address for self-shipping.
4. Receive Store Credit: Once we receive and inspect your item, store credit will be issued as per the timeline below. The credit is valid for 6 months from the issue date.

Warranty Store Credit Policy

• 0-3 Months: 80% store credit of invoice value.
• 3-6 Months: 40% store credit of invoice value.

Breakage Warranty

At Dimplery, we understand that accidents happen. In case of breakage during usage within the warranty period, we offer:

• 0-6 Months: 25% store credit of invoice value.

Note: The customer is responsible for return shipping.

Bonus Offer: Use your store credit within 30 days and get an extra ₹200 bonus credit!

For any inquiries, feel free to reach out to us at help@dimplery.in.

Our jewelry is made of 18K/14K gold-plated stainless steel & premium metals: Designed for durability, our jewelry resists rust, oxidation, and discoloration, ensuring long-lasting brilliance.

Anti-tarnish, waterproof, and hypoallergenic: Crafted from high-quality stainless steel and premium alloys, our pieces are gentle on sensitive skin, offering comfort and peace of mind.

Nickel-free & lead-free – safe for sensitive skin: Our jewelry is free from harmful metals that cause rashes or irritation, making it perfect for daily wear.

Crafted to last forever: Your safety is our priority. Free from harmful materials, our jewelry is designed for daily wear without any worries.