Bold Twisty Necklace

Shipping Policy:

Return Policy:

At Dimplery, we want you to be completely satisfied with your purchase. Please review our return policy below:

• Notification: You must initiate a return within 3 days from the date of delivery.
• Initiating a Return: Returns can be initiated using your login email ID and OTP through our website.
• Shipping Charges: For returns, a shipping charge of Rs. 70 will be deducted from the refund to the original source.
• Reverse Shipping Charge: No reverse shipping charge for store credit. We will arrange the reverse pickup for returned products.
• Product Condition: Returned products must be unused and returned in their original packaging. If returning all products, including complimentary ones, they must be returned.
• Exclusions: Products bought at a discount of 20% or more are not eligible for return.
• Refund Processing Time: Refunds will take 4 to 5 working days to reflect. For store credit, a special coupon will be created and shared, valid for a year.

Damaged or Wrongly Sent Product Return Policy:

At Dimplery, we take pride in the quality of our products. If you receive a damaged or wrongly sent product, please follow our policy below:

• Notification: Inform us within 24 hours of receiving the product.
• Contact Information: Email us at help@dimplery.in with your order number, a brief description of the issue, and a video showing the damage or wrong product.
• Unboxing Video: Provide an unboxing video with no edits, showcasing the opening of the package until the defect is clearly visible.
• Assessment and Resolution: Our team will assess the issue and provide a resolution within 5-7 business days.
• Return Process: If a return or exchange is approved, we will provide you with a shipping label to send back the product.
• Courier Service: Return the product through a trusted courier service of your choice, or we can arrange a pickup with our courier partner, if available in your locality.
• Product Inspection: Once we receive the product, we will inspect it to ensure it is in its original, unused condition.
• Refund or Exchange: Eligible products will be refunded to your original payment method or exchanged for the correct product.
• Refund/Replacement Exceptions: Refund or replacement is not accepted under certain circumstances including minor differences in details, slight irregularities, or shade variations due to lighting or screen settings.

Please note that returns or exchanges are only applicable for damaged or wrongly sent products. For further inquiries, please contact us at help@dimplery.in.

Warranty Policy:

At Dimplery, we offer a comprehensive 6 months color fade warranty for our demi-fine jewelry pieces, ensuring your satisfaction with our products. Please review our warranty policy below:

Claim Process:

1. Capture Photo: Take a clear photo of the tarnished item.
2. Email Claim: Send an email to help@dimplery.in including your order number, photo evidence of the tarnished item, and details of your claim.
3. Self-Ship: The self-ship address will be provided upon request. Please contact us at help@dimplery.in for further instructions.
4. Store Credit: Upon receiving the product, you'll receive store credit based on the credit terms provided below. This credit will be valid for 6 months from the date of issue.

Credit Terms:

• 0-3 months: 50% of invoice value
• 3-6 months: 25% of invoice value

Exclusions from Warranty:

• Damage or breakage due to normal wear and tear.
• Third-party resizing or alterations.
• Damage to zirconia crystals due to mishandling.
• Loss of crystals or stones on the jewelry.
• Not applicable to luxury handcrafted sets.

Jewelry Care Tips:

Dimplery jewelry is crafted for daily use. Enjoy it without restrictions, every day, the way you want to!

Breakage Warranty:

• Dimplery offers a customer-friendly breakage warranty.
• In case of breakage during usage within the warranty period, claim 15% of the product value as Dimplery cash.
• Cash is redeemable within 6 months, online or offline.

Please feel free to reach out to us at help@dimplery.in for any further inquiries or assistance.