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Dimplery Return, Exchange & Refund Policy

At Dimplery, we pack every order with care and love. While we take every possible precaution to ensure your jewellery reaches you safely, we understand that sometimes you may need to return or exchange an item.

Please read the following policy carefully before placing your order.

Quick Summary

1. Return & Exchange Eligibility

Regular Collection

• Return or exchange requests must be initiated within 3 days from the date of delivery.
• Products must be unused, unworn and in their original condition.
• Products must be returned with their original packaging, tags, papers and accessories, wherever applicable.
• All return and exchange requests must be approved by the Dimplery team before the product is sent back.
• If you are returning only part of an order, please hand over only the approved items to the pickup agent.
• If complimentary or free items were included with the order and the entire order is being returned, the complimentary items must also be returned.

Men Collection — Exchange or Store Credit Only

• Products from the Men Collection are not eligible for regular refunds or returns.
• Men Collection products are eligible for exchange or store credit only.
• Exchange or store credit requests must be initiated within 3 days from delivery.
• Exchanges are subject to product availability.
• Store credit will be issued for the eligible value of the returned product after completion of the return process and quality check.
• The replacement product will be dispatched only after the original product has been successfully picked up and passes our quality check.
• Exchanged products cannot be returned or exchanged again.

2. Buy X Get X & Sale Period Orders

• Products purchased during a Buy X Get X offer, sale period or similar promotional campaign are eligible for exchange only.
• Such products are not eligible for return, refund or store credit.
• Exchange requests must be initiated within 3 days of delivery.
• Exchanges are subject to product availability.
• The original product must be unused, unworn and returned in its original condition and packaging.
• The replacement product will be dispatched only after successful pickup and quality verification of the original product.
• Exchanged products cannot be returned or exchanged again.
• Any additional terms specific to a promotional offer will be displayed at the time of purchase and will apply to that order.

3. Engraved & Personalised Jewellery

• Personalised products are specially created according to the customer's instructions and are therefore considered final sale.
• Personalised orders are available only on prepaid payment.
• Customers must carefully check the spelling, text, symbols and personalisation details before submitting the engraving.
• Where applicable, Dimplery will share the final engraving for WhatsApp confirmation before production.
• Once the engraving has been approved and production has started, the order cannot be cancelled, changed, returned or exchanged.

Please check your spelling and personalisation details carefully before approving your engraving.

4. Return & Shipping Charges

• For eligible returns where a refund to the original payment method is requested, a shipping charge of ₹70 will be deducted.
• No ₹70 deduction applies to eligible exchanges.
• No reverse shipping charge applies when eligible store credit is selected.
• Reverse pickup will be arranged by Dimplery wherever the customer's pincode is serviceable.
• If the pincode is not serviceable for reverse pickup, the customer may be required to self-ship the product to the address provided by Dimplery.
• Where self-shipping is required because the pincode is not serviceable for reverse pickup, the ₹70 return shipping deduction will not apply.

5. Condition of Returned Products

• Products must be unused and unworn.
• Products must be in the same condition in which they were received.
• Original packaging and tags must be intact.
• All original papers, accessories and applicable complimentary items must be included.
• Products showing signs of wear, damage, alteration, scratches, missing components or improper handling may not be accepted.

6. Damaged, Defective or Wrong Product

We follow quality checks before dispatching every order. In the unlikely event that you receive a damaged, defective or incorrect product:

• Please notify us within 24 hours of delivery.
• Contact us with your order number, details of the issue and clear photographs/videos.
• An unedited unboxing video showing the opening of the package is mandatory for damage, missing or wrong-product claims.
• Our team will assess the issue and provide the appropriate resolution.

Claims reported after 24 hours may not be accepted.

7. Product Variations

Dimplery jewellery may have slight variations in colour, finish, texture, size or appearance due to manufacturing and handcrafted processes.

• Minor variations caused by handcrafted finishing are not considered defects.
• Natural variations in texture or appearance are not considered defects.
• Colour or shade differences caused by lighting or screen settings are not considered defects.

8. Exchange Process

• All exchanges are subject to product availability.
• Customers must obtain approval from Dimplery before initiating an exchange.
• The original product will be picked up first.
• The replacement product will be dispatched only after successful pickup and quality verification of the original product.
• Exchanged products cannot be returned or exchanged again.

9. Refund & Store Credit

• Refunds for eligible regular-collection returns will be processed within 4–5 working days after approval and completion of the return process.
• Refunds will be made to the original payment method after applicable deductions.
• Eligible customers may choose store credit instead of a refund.
• Store credit will be issued as a coupon and will be valid for 1 year from the date of issue.
• Shipping charges paid at the time of placing the order, if any, are non-refundable.
• For Men Collection, customers may choose exchange or store credit, subject to eligibility.
• Buy X Get X and Sale Period purchases are not eligible for refund or store credit and are eligible for exchange only.
• Engraved and personalised products are not eligible for refund, exchange or store credit.

10. Cancellation & Payment Policy

Regular Orders

• Orders can be cancelled or modified within 4 hours of placing the order.
• For prepaid regular orders cancelled within 4 hours and before processing/shipping, the applicable payment will be refunded.
• Once an order has been processed for packing, shipped or handed over to the courier, it cannot be cancelled.

Men Collection — ₹50 Partial Pre-Payment

• Men Collection orders may be placed with a ₹50 partial pre-payment.
• The ₹50 partial pre-payment is non-refundable once the order has been shipped.
• If the order is cancelled within 4 hours of placing the order and before it is shipped, the ₹50 payment may be refunded.
• As refunds are not enabled through the standard return process for Men Collection orders, the customer will be provided with a refund form to submit the required details for processing the ₹50 refund.
• Once the Men Collection order has been shipped, the ₹50 partial pre-payment cannot be refunded.

Personalised / Engraved Orders

• Personalised orders can be cancelled within 4 hours only if personalisation has not yet been approved and production has not started.
• Once the engraving or personalisation has been approved and production has started, the order cannot be cancelled.

COD Orders

• COD orders can be cancelled within 4 hours of placing the order.
• Once a COD order has been shipped, it cannot be cancelled.
• Repeated cancellation or refusal of COD orders may result in COD being disabled for future orders.

11. Failed Delivery & Return to Sender

We work with third-party courier partners to deliver your order. Customers are requested to provide accurate delivery details and remain available to receive their order.

• If a courier partner is unable to deliver the order despite delivery attempts and escalations, and the address and contact details provided by the customer are correct, the package may be returned to Dimplery.
• Once the package is returned to Dimplery, we will contact the customer to arrange a re-shipment or provide store credit, depending on the circumstances.
• No refund will be provided for an order that has already been shipped and is subsequently returned to Dimplery due to failed delivery.

Men Collection Orders

• For Men Collection orders, the ₹50 partial pre-payment is non-refundable once the order has been shipped, including when the package is returned to Dimplery after unsuccessful delivery.
• Once the order is returned to Dimplery, the ₹50 amount may be converted into store credit.
• The customer may alternatively request re-shipment of the order, subject to applicable delivery conditions.

Prepaid Orders

• For prepaid orders, if the package is returned to Dimplery after unsuccessful delivery, no refund will be issued solely because the order could not be delivered.
• The customer may choose to have the order re-shipped or have the eligible amount provided as store credit.
• Any applicable re-shipping charges, where communicated by Dimplery, must be paid before re-shipment.

Customers are requested to cooperate with the courier partner and respond to delivery calls or messages to avoid unnecessary return-to-sender situations.

12. Multiple or Repeated Returns

• Dimplery reserves the right to review or restrict return privileges in cases involving multiple or repeated returns.
• Repeated returns of the same order may be restricted.
• Excessive or unusual return activity may be reviewed on a case-by-case basis.
• Products repeatedly returned in unacceptable condition may not be accepted.

13. Return Approval

• All return and exchange requests must be approved by the Dimplery team before processing.
• Once a request is received, our team may take up to 48 hours to review and respond.
• Products sent back without prior approval may not be accepted.

14. Delivery Delays

Dimplery uses third-party courier partners for deliveries. While we make every effort to ensure timely delivery, delivery timelines are estimates and may be affected by circumstances beyond our control.

For time-sensitive orders, please contact our support team before placing your order.

15. Online & Offline Purchases

Products purchased online cannot be returned or exchanged at physical or offline stores unless specifically confirmed by Dimplery.

16. Bulk & Special Custom Orders

For bulk orders, corporate orders or specially customised orders, the standard return and exchange policy may not apply. Such orders will be handled on a case-by-case basis, with the applicable terms communicated before the order is confirmed.

17. Dispute Resolution

We always aim to resolve customer concerns fairly and amicably. If a dispute cannot be resolved despite our best efforts, the applicable jurisdiction shall be Chennai, Tamil Nadu, India.

Need Help?

For questions regarding returns, exchanges, refunds or cancellations:

📧 Email: help@dimplery.in
📞 Phone: +91 75500 55143
💬 WhatsApp: Chat with us on WhatsApp