शिपिंग नीति

Dimplery Shipping Policy

At Dimplery, we take every care to ensure your jewellery is packed securely and reaches you safely. We use third-party courier partners for delivery and always work to dispatch orders as quickly as possible.

Please note that delivery timelines are estimates and cannot be guaranteed, as the final delivery is handled by third-party courier partners and may be affected by circumstances beyond our control.

1. Order Processing & Dispatch

  • Orders are generally processed and dispatched within 1–2 working days.
  • Once your order is dispatched, a tracking ID will be shared via email or other available communication channels.
  • Personalised and engraved orders take up to 7 working days to ship. Dispatch may take longer if the required WhatsApp engraving confirmation is delayed.
  • Dispatch timelines may vary during sale periods, promotional campaigns, weekends, public holidays or periods of exceptionally high order volume.

2. Express Shipping

  • We use express delivery services through our third-party courier partners wherever available.
  • Express shipping is intended to provide faster delivery but does not guarantee delivery on a specific date.
  • For regular orders, express shipping applies after the order has been processed and dispatched.
  • For personalised and engraved orders, the express delivery timeline begins only after the product has been completed and dispatched. These orders take up to 7 working days to ship, and dispatch may take longer if WhatsApp engraving confirmation is delayed.
  • Even express shipments may occasionally be delayed due to courier operations, weather, transportation issues, high volumes, remote locations or other circumstances beyond Dimplery's control.
  • Dimplery is not responsible for delays caused by third-party courier partners once an order has been dispatched.

3. Shipping Charges

  • Prepaid Orders: Free express shipping across India.
  • COD Orders: Additional COD charges of approximately ₹50–₹100 may apply depending on the delivery pincode and remoteness.
  • Any applicable shipping or COD charges will be displayed at checkout before the order is placed.

4. Courier Partners & Serviceability

  • Dimplery uses trusted third-party courier partners to deliver orders across India.
  • The courier partner assigned to an order may vary depending on the delivery location, serviceability and operational availability.
  • Delivery timelines and serviceability may vary based on the customer's pincode.
  • Some remote or temporarily restricted pincodes may have limited delivery or reverse-pickup availability.

5. Delivery Delays

While we always work with our courier partners to ensure timely delivery, Dimplery cannot guarantee a specific delivery date.

Delays may occur due to circumstances including, but not limited to:

  • Courier network delays
  • Weather conditions
  • Transportation disruptions
  • High order volumes
  • Remote or difficult-to-service locations
  • Operational issues with courier partners
  • Natural events or other circumstances beyond our control

If your shipment is delayed, our team will assist with courier escalations wherever possible. However, the final delivery is handled by the courier partner.

6. Failed Delivery & Return to Sender

  • Customers are requested to provide an accurate delivery address and active phone number at the time of placing the order.
  • Please respond to calls or messages from the courier partner and make reasonable efforts to receive the shipment.
  • If the courier partner is unable to deliver the order after delivery attempts and escalations, the shipment may be returned to Dimplery.
  • If the address and contact details provided by the customer are correct, Dimplery will assist with the courier escalation process wherever possible.
  • If the shipment is ultimately returned to Dimplery, the applicable options will depend on the type of order and the circumstances of the return.

7. Failed Delivery — Men Collection & Exchange Orders

For Men Collection orders and orders being shipped as part of an approved exchange, special payment conditions apply.

  • If a Men Collection order has already been shipped and the courier is unable to deliver it, the ₹50 partial pre-payment is non-refundable and cannot be converted into store credit.
  • After the shipment is returned to Dimplery, we may arrange re-shipment of the order after the required courier escalation and confirmation from the customer.
  • If an exchange shipment has already been dispatched and cannot be delivered by the courier, we may arrange re-shipment after the required courier escalation.
  • For Men Collection and exchange shipments, any payment already made is not refundable solely because the shipment could not be delivered.
  • If the customer does not wish to accept re-shipment, the order will be handled according to the applicable Return, Exchange & Refund Policy.

8. Failed Delivery — Prepaid Orders

  • If a prepaid order has already been shipped and the courier is unable to deliver it despite reasonable delivery attempts and escalations, the shipment may be returned to Dimplery.
  • Once the shipment is returned to us, the customer may choose re-shipment or store credit, depending on the circumstances.
  • No refund will be issued solely because a shipped prepaid order could not be delivered.
  • If the customer chooses not to have the order re-shipped or does not opt for store credit, the case may be treated as a return and the applicable Return, Exchange & Refund Policy will apply.

9. Address & Contact Details

  • Customers are responsible for providing the correct shipping address, phone number and other required delivery details.
  • If incorrect or incomplete details result in a failed delivery, additional shipping or re-shipping charges may apply.
  • Please contact Dimplery as soon as possible if you notice an error in your delivery details.
  • Once an order has been dispatched, changes to the delivery address may not be possible.

10. International Shipping

Dimplery currently offers shipping within India only. International shipping is not available at this time.

11. Shipping Support

For shipping-related queries or assistance with a delayed shipment, please contact us:

📧 Email: help@dimplery.in
📞 Phone: +91 75500 55143
💬 WhatsApp: Chat with us on WhatsApp

Our support team will always do its best to assist you with courier escalations and delivery-related concerns.